Frequently Asked Questions


  • Does BOT5 accept phone, fax, email or snail mail orders?
  • I didn’t see an order confirmation page. Was my order submitted successfully?
  • I think I may have inadvertently placed a duplicate order. What should I do now?
  • How do I track my order?
  • I checked my order status online and was advised that my order has been cancelled. Why?
  • Can I add, change or remove items from my order after it has been submitted?
  • How long does it generally take to process an order?
  • May I combine two separate orders to save on shipping costs?
  • Can I reactivate an order that has been cancelled?
  • Does BOT5 sell or release my personal information?
  • I am experiencing trouble with my shopping cart. What can I do?
  • Does BOT5 offer a paper catalogue?
  • What happens if an item is backordered?
  • What happens when an item is out-of-stock?
  • Can I pre-order or backorder a product that is currently out-of-stock?
  • How do I use BOT5’s shopping cart?


  • Why must BOT5 verify my shipping address?
  • What payment methods does BOT5 accept?
  • Why was my credit/debit card be declined when I know for certain that I have the funds available?
  • Does BOT5 know specifically why my credit/debit card was declined?
  • How do I identify Phishing or Spoofed E-mails?


Shipping & Handling

  • Which courier/delivery service(s) do BOT5 use?
  • How do I get my tracking number?
  • How are the shipping costs determined?
  • What should I do if an item is missing from my order?
  • Does BOT5 pay the return shipping cost for defective merchandise?
  • Why was my order sent in multiple packages?
  • The courier has returned my order/package to BOT5. What happens now?


  • What is the standard return policy for BOT5 products?
  • What is the return policy for open box merchandise? Do open box items offer any additional return policy coverage?
  • What happens when an item is out-of-stock?